Newage Solutions and Technologies Limited is a leading ICT Firm with offices in United States, United Kingdom & Nigeria. They provide services in the areas of Software Development, Deployment & Support, Database, Computer, Network, Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.
Newage Solutions and Technologies Limited is actively recruiting for the position below.
Role Title: Client Relations Officer
Location: Lagos State.
Role Responsibilities:
- Resolving clients’ complaints directly either by telephone, electronically or face to face.
- Regularly update and all Client database.
- Maintaining accurate record for easy use and future references.
- Documenting briefs and reports of all formal meetings with clients and circulate accordingly to the relevant departments for further action.
- Maintaining and growing clients’ relationships and managing clients’ expectations.
- Ensure client satisfaction in line with the organization’s product and service
- You are to update the CRM and ensure that account managers are aware of changes with clients.
- You will maintain a strong and effective relationship with clients’ at both the tactical and strategic level.
- Developing and maintaining a good working knowledge of the products and services delivered or to be delivered to clients.
- Managing relationships with clients’ during and after sales
- Keeping records of clients’ interactions, transactions, enquiries, comments and complaints.
- Obtaining and processing all relevant information to handle product and service inquiries.
- Liaise and with other departments and Managers to resolve Clients’ issues and expedite work.
- Managing important information about clients’ issues of concern to relevant departments with the Head of Department’s approval.
Required Qualifications:
- Possess a bachelor's degree in a related area.
- Possession of a Postgraduate degree would be a plus.
- Minimum of five years work experience.
Application Deadline:
Ongoing
Application Guidelines:
To apply, click on the link below.
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