Luvanex Group was established in February 2007 in Atlanta, Georgia as a one stop for Real Estate Investors. In January 2017 they started operations in Charlotte, North Carolina and opened their headquarters in the fast-growing economy known as the Queen City. They operations now span 2 states: Atlanta, Georgia & Charlotte, North Carolina with expansion plans into South Carolina in the first quarter of 2019.
Luvanex Group is actively recruiting for the position below.
Role Title: Relationship Officer
Location: Lagos States.
Role Responsibilities:
- Working with customers to ensure they maintain their payments do not fall into arrears and subsequently enter the Collections funnel.
- Help in delivering great service to existing and prospective customers.
- Identify existing and prospective customers needs via mail, phone or social media and providing answers quickly or escalating to relevant department.
- Helping customers complete loan applications, setting up remita payment, and loan repayments.
- Delivering world class customer support services that will always set the company apart from the competition while delighting the customer.
- Expected to support the collections process by making calls to customers at risk of falling into arrears and preparing repayment plans.
- Responsible fro increasing customer's usage, satisfaction, retention, and advocacy by establishing creative ways.
- Expected follow up and resolving customers complaint and queries within the allotted time to meet response targets.
- Collaborating with teams and other departments to ensure overall customer satisfaction
Required Qualifications:
- Bachelor's degree in Management Sciences, Business Admin or any related course
- Minimum of two years customer service experience in a consumer finance company.
- Candidate must be a fast learner having the ability to learn quickly and understand deeply.
- Candidate should be proactively seeking out work for self and actively look to solve customer issues.
- Emotionally intelligent, understanding the underlying issues being raised by the customers and being able to resolve quickly or escalate as needs be.
- An experienced tech Savvy, you will be very aware of Internet technologies including Websites, email, online chat and messaging and other internet related products and services.
- Multitasking handling several tasks and priorities, your workload will switch between customer service duties and collections.
- Must be a fast typist and able to reach 40 words per minute and eager to improve.
- Candidate must be polite and patient and show empathy in dealing with customers regardless of their position.
Application Deadline:
September 30th, 2020.
Application Guidelines:
To apply, click on the link below.
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