Greenlight Planet Inc is a foremost multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.
With over ten years in business, the Greenlight Planet is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.
Greenlight Planet is actively recruiting for the position below.
Role Title: Customer Service Executive
Location: Lagos State
Role Responsibility:
• Responsible for building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs
• Required to generate leads for the sales team by screening callers and identifying potential sales opportunities
• You would be required to manage large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”.
• Required to conduct product and service quality surveys with customers and recording feedback from time to time.
• Responsible for resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution.
• You would be required to support the collection of payments by regularly contacting dormant and defaulting customers.
• Required to work with multiple sales teams and cross-functional teams seamlessly.
Required Qualification:
• A Bachelor’s Degree holder in any Business-related courses - Sales, Marketing or Customer Service Management.
• Minimum of two years working experience in a related position.
• Excellent communication skills with eloquence in both written and spoken English
• Fluency in a local dialect (Igbo, Yoruba or Hausa) will give you an edge.
• Possess excellent interpersonal skills
• Proficient in the use of Microsoft- Excel skills
Application Deadline:
October 29th, 2020.
To apply, click on the link below.
No comments:
Post a Comment