Greenlight Planet Inc is a foremost multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.
With over ten years in business, the Greenlight Planet is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.
Greenlight Planet is actively recruiting for the position below.
Role Title: Collection Agent
Location: Lagos State
Role Responsibility:
• Advising management regarding collection strategy effectiveness for various portfolios.
• Assist in resolving higher level disputes.
• Negotiating payment terms and methods when right party is reached.
• Responsible for reviewing the account information in database and asking probing questions of the consumer in order to better understand potential objections to payment.
• Overcoming stalls and objections and suggest money sources for debt payment.
• Responsible for utilization of payment options (credit cards, direct checks) and secure this information so that administrative services can process.
• Negotiating settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.
• Taking of escalated calls from level I and II collectors.
• Utilization of various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.
• Responsible for updating the account details of customers and resolving pending customer issues.
Required Qualification:
• A graduate degree holder in any relevant course.
• Proven experience working in a customer service, sales, collections, or a similar position.
• Should be able to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
• Should be able to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
Application Deadline:
October 29th, 2020.
To apply, click on the link below.
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