Key Account Officer Job Opening at HT-Limited

 

 

HT-Limited is a member of the Chartered Institute of Personnel Management in Nigeria, with offices in Lagos, Nigeria and Accra, Ghana. They provide customized HR consulting solutions for employers looking to reduce risks and overhead costs, so more time can be spent on revenue generating activities.

HT-Limited is Business Management Consulting firm, offering support in business development, human resources management and administration.

Role Title: Key Account Officer

Location: Lagos

Role Responsibilities

• Online Marketing and Brand Development

Reporting to:

• Functionally: Head, Business Development Administratively: Head, Business Development

Role Description

• Manage all online accounts (content management and designing), Essentially, the job will ensure a smooth and hitch-free selling process.
• Providing focus for salespeople to perform the key function of selling. Job similarly involves following up on customer issues that are non-technical in nature. conduct surveys using Google forms or jot forms, analyze data using IBM SPSS

Role Core Responsibilities

• Responsible for looking into the online marketing strategies for the organization
• Develop and manage digital marketing campaigns
• Optimize the SEO of the portal.
• Prepare and update sales reporting tools
• Plan and execute marketing campaigns, and maintain and supply content for the company's job portal
• Optimize content for the job portal and social networking channels such as Facebook, Twitter, Instagram, Google Plus, etc
• Identify new digital marketing trends and ensure that the brand is in front of the industry developments.
• Content: Writing engaging content for a variety of audiences that is consistent with brand guidelines
• Execute social media efforts to improve KPIs, likes, shares, tweets, etc.
• Creating and executing SMS, and email-based marketing campaigns
• Email Marketing: Plan and manage a regular schedule of email marketing activity, growing our subscriber base and creating engaging, relevant content including testing to optimize results.
• Follow up leads till payment is made
• Place order and ensure complete delivery by the operations team
• Channel customer feedback appropriately
• Monitor, report and analyze results to improve performance, using tools such as Google analytics and others, so that amendments and improvements can be made where appropriate
• Prepare daily, weekly and quarterly feedback such as tracking the website traffic flow and provide internal reports
• Drive sales promotion events
• Executive key instructions as given by head of functional unit
• Knowledge and experience of using content management system (CMS) desirable
• Meet monthly and quarterly business targets as determined by management.

Primary Role Function:

Key Activities and Responsibilities of the Role:

• Perspective
• Responsibility
• Financial
• Drive and close sales of new business
• Upsell further solutions to existing customers
• Encourage profitability through competitively superior sales documentation

Customer:

• Manages major clients (or key accounts)
• Respond to client’s transactional issues or issues of non-technical nature

Process:

• Prepare client proposals
• Report daily and weekly sales performance
• Present and defend proposals to clients
• Effectively negotiate business with new and existing clients
• Prepare invoices for payment purposes
• Draft SLA and have input from technical
• Follow through on payments
• Manage customer accounts following through with Client Accounts Dept. (or concerned department) on next payments
• Reconcile customer accounts before the next payment cycle

Capability:

• Build capacity by enrolling in relevant professional associations/ societies and reviewing target industry publications regularly
• Regularly undertake courses that build sales capacity, in turn groom sales team to high performance
• Efficiently work through sales documentation with faster Turn-around-time (TAT)
• Provides oversight function to the Sales Executive who manages non-key or major accounts

Secondary Role Function:

• Perspective
• Responsibility

Financial:

• Competitively negotiate with vendors with the view to cut expenses, under-spend admin budget
• Timely obtain documents or pay levies to avoid incurring un-budgeted expense through penalties

Customer:

• Timely provide for all employees needs: supplies and tools

Process:

• Corresponds with regulators to obtain necessary licenses and documents
• Approves and makes supplies available analyzing needs by department, work area or office
• Manage company fleet: monitor license renewals, arrange for repairs
• Create asset management systems to track all company assets
• Keep work tools in good order and organize office layout
• Supervise the HR officer and ensure employees align to HR policies and procedures 
• Supervise the accounts officer day to day and jointly review accounting policy implementation with the Business Manager (BM) or as assigned by the BM
• Reviewing and updating health and safety policies and ensuring they are observed
• Provide structured admin processes and commit employees to align with the processes
• Completes special projects by organizing and coordinating information and requirements
• Plans and arranges for appropriate filing systems in the company (hard copies and electronic backup)
• Submitting information for budget preparation, scheduling expenditures, monitoring costs, analyzing variances

Capability:

• Deepen people and asset management skills and ensure every employee fulfils requisite skill level requirement for high performance
• Carrying out staff appraisals, managing performance and disciplining staff

Role Required Skills:

Skills & Competencies:

Comprehensive Knowledge of:

• Google analytics, Google/jot forms, IBM SPSS, Ahrefs (at least 2 other key word tools), Aiva, Buzzstream, Beacon, Sitebulb etc, SEO Analysis tools
• Microsoft Suite of Software (PowerPoint, Word, Excel, Project)

Proven Skills in:

• Ability to manipulate images using graphic tools
• Ability to convert templates to web pages i.e. slicing graphic templates into HTML
• Presentations
• Use of newsletter tools
• Strong writing skills with ability to produce compelling copy
• Proofreading and editorial skills with a good eye for detail
• Strong analytical and ICT skills
• Ability to work as part of a team and individually
• Excellent time management and prioritization skills
• Experience of managing and writing content for a website CMS
• Google Analytics and SEO experience
• Experience of managing social media campaigns
• Experience of email, adwords and/or display advertising campaigns using Mailchimp, IPZMA and other tools
• Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Design software
• Knowledge of effective social media techniques
• Knowledge of web design and development

Key Interactions:

• Key interaction - Internal
• Nature or purpose of interaction
• Business Development Manager/CEO
• Day to day work reports
• Key interaction – External
• Nature or purpose of interaction: Clients
• Issues resolution, documentation etc.

Application Deadline:
September 18^th 2020

Application Guidelines:

Send CV to resumes@ht-limitedng.net use role title as mail subject