Stock Control Officer Job opening at Fenix International

 

Fenix International is a next-generation energy company. Fenix mission is to transform their customers’ quality of life through disruptive innovation in energy and financial services. Their flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable installments starting under $0.17 per day. Fenix use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open a wider world of energy and financing for their customers.

Role Title: Stock Control Officer

Location: Saki, Oyo State

Role Responsibilities

• Always provide exceptional experience to Fenix Nigeria customers
• Serve as a liaison between the customer and Fenix
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
• Ensure up-to-date and accurate inventory records for Stock audits
• Regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into Fenix data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all Fenix customers have a great end-to-end customer experience

Required Qualifications:

• A minimum of SSCE
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with the use of computers
• Critical thinking skills.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.
• Good influencing and negotiation skills.
• Flexibility with the ability to work under pressure to meet deadlines.
• Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who can work independently.

Application Deadline:
Ongoing

To apply, click on the link below.

https://bit.ly/32fQrTA