Stanbic IBTC Bank is a leading African banking group focused on emerging markets
globally. It has been a mainstay of South Africa's financial system for 150
years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help they
guarantee exceptional client service and leading-edge financial solutions. They
growing global success reflects their commitment to the latest solutions, the
best people, and a uniquely flexible and vibrant working culture. To help them
drive their success into the future, they are looking for resourceful
individuals to join their dedicated team at their offices.
Stanbic IBTC Bank are recruiting to fill the position below:
Role Title: Personal Banker
Job ID: 49941
Location: Shauchi, Kano State
Job Sector: Financial Services
Job Details:
Retail and Business Banking
Role Purpose
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
- Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and blue segments.
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross-selling.
- Provide customers at the branch with basic day - to - day services
Role Responsibilities
- Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
- Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximize life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
- Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately
Required Qualification
- A Bachelor's degree in any related field.
- 2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Required Skills:
- Deep knowledge and understanding of the different personal and segment value proposition.
- Knowledge of local market environment and financial issues that may impact portfolio.
- Working knowledge of bank systems and operations
- Thorough understanding of credit principles as well as application and maintenance processes.
- Knowledge of the bank’s organogram and awareness of relevant reporting lines.
- Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, installment to income ratio, etc).
- Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
- Proficient in Microsoft word and excel.
- Time management
- Ability to multi-task
- Ability to handle matrix reporting
Application
Deadline:
Ongoing
To Apply Click On The Link Below
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