MainOne Cable is one the leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa countries.
Role Title: Cloud Operations Analyst
Location: Lagos
Role Responsibilities
- Provide timely L2 issue resolutions and support to cloud customers.
- Ensure day to day operations and maintenance of the cloud infrastructure.
- The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.
- Identify, recommend and implement potential improvements to service efficiency.
- Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Required Qualifications:
- Strong documentation skills.
- Excellent customer engagement skills
- Strong Cloud experience (Azure or AWS).
- Excellent oral and written communication skills.
- Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
- Minimum of 4 years’ experience in virtualization & Cloud technologies.
- 4 years of experience with Microsoft Systems Center 2012
- PowerShell scripting experience will be an added advantage.
- Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
- Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.
- Networking and system security experience will be an added advantage.
- Certifications in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.
Application Deadline:
Ongoing
To apply, click on the link below.
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