Fenix International is a next-generation energy company. Fenix mission is to transform their customers’ quality of life through disruptive innovation in energy and financial services. Their flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable installments starting under $0.17 per day. Fenix use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for their customers.
Role Title: Customer Service Representative (Igbo)
Location: Lagos
Role Details:
- Fenix desires’ a highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
- Preferred candidate must be fluent in Ibo language, a critical thinker, attentive to details and an excellent communicator.
- Candidate must possess strong passion for listening and providing solutions to people.
Role Responsibilities:
- Ensure an excellent experience to all customers with each interaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Vet and open customer accounts by recording account information.
- Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
- Follow-up with customers who have delayed payments
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers
- Give customers information about products and services
- Cross-sell Fenix products to customers where possible
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts
- Resolve customer complaints via phone, email, mail or social media
- Identify and communicate areas for continual improvement of service levels for the Call Center; recommending process improvements
Required Qualifications:
- An OND / HND / Bachelor's degree from a recognized institution
- 1-2 years customer service experience
- Critical thinking skills
- Good problem-solving skills
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas
- Excellent Written and Verbal Communication Skills
- Microsoft Excel skills
- Ability to interact with peers and mid level leaders internally
- Ability to work both in teams and independently
- Passionate about solving problems for customers in rural communities
- Proficiency in English Language, and 1 or more other Nigerian Languages
Application Deadline:
September 3rd 2020.
Application Guidelines:
To apply, click on the link below
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