Union Bank of Nigeria (UBN) – Established in the year 1917, UBN remains one of the leading Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. UBN have a robust geographical network of over 300 service centers and comprising more than 950+ ATMs spread across Nigerian towns and cities. Union Bank of Nigeria have remained committed to helping individuals, families and businesses grow for nearly a century.
Union Bank of Nigeria is actively recruiting for the position below.
Role Title: Digital Transformation Lead
Location: Lagos State.
Role Responsibilities:
- Work in collaboration with other teams to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities.
- Design digital framework to be implemented by the UBN.
- Point out opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital first solutions.
- Improve the capture, organization, access and management of digital data across UBN to ensure consistency, accessibility, universal understanding, and accurate interpretation.
- Provide answers to key questions through digital interactions, and how digital interactions fit into broader customer experiences and identify gaps in digital channels which could lead to poor customer services, service downtime, fraud, financial loss and reputational damage to the bank.
- Champion process and customer initiatives for migration of transactions from branches to digital channels to achieve agreed migration targets.
- Supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions.
- Head critical roles in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and operating procedures of UBN
- Carry out top digital priority projects to improve effectiveness and performance of UBN
- Champion and manage the development and implementation of an overarching digital strategy and roadmap in line with internal goals of UBN and industry standards.
- Strategically manage digital goals and integrates them with overall objectives of the UBN.
- Drive organization-wide change from the ground up, with respect to digital standards and data governance.
- Successful delivery of UBN key digital transformation objectives and Project manage and track complex UBN -wide digital and transformation projects.
- Draws upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in UBN digital objectives.
- Take charge of the digital planning, defining and implementation process for the UBN.
- Drive the development and execution of an organically structured digital transformation and data program.
Required Qualifications:
- Hold relevant qualification peculiar to this role
Application Deadline:
Ongoing
Application Guidelines:
To apply, click on the link below.
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