Carlcare Development Nigeria Limited, formerly known as TECNO Telecom Limited, is a subsidiary of Transsion Holdings and was established in July 2006. Carlcare Development Nigeria Limited is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After several years of development, Carlcare Development Nigeria Limited has now become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world at large. Presently, Carlcare Development Nigeria Limited has full ownership of three popular mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.
Carlcare Development Nigeria Limited is actively recruiting for the position below.
Role Title: User Researcher Specialist
Location: Lagos.
Role Responsibilities:
- Understand customers pain points and needs as they engage with Carlcare Development Nigeria Limited products and find ways to improve the quality of experience they have using the company’s products.
- Building and fostering strong relationships with key persons of both client organizations and in-house technical teams, in order to identify opportunities for expanding influence and driving attraction
- Contributing to development of advanced digital market research initiatives integrating conventional research methodologies with digital measurement techniques such as clickstream mining, social listening, ecommerce monitoring, advertisement tracking,
- Management of research projects from initial proposals to final deliverables
- Driving client satisfaction with problem-shooting proposals, value-added analyses and actionable insights.
- Development of in-depth understanding of users and summarize their preferences
- Providing key insight into customers, Carlcare Development Nigeria Limited products and their competitors, to enable the wider User Experience team to deliver best-in-class user experience solutions across the company’s wide range of brands and give customers the inspiration they need to make the company’s products the household name in tech world.
Required Qualifications:
- An HND or BSc graduate in any suitable subject.
- Two years of user research experience in technology companies/ research firms.
- Previous experience with mobile phone features and be proficient at user or consumer behavior studies
- Excellent communication, presentation, social and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences.
- Work smartly at fast-paced company where the feedback cycle is measured in hours rather than weeks seeking a career-defining opportunity with a proven, results-oriented team
- Candidate must be competent in the use of Microsoft Office, PowerPoint and Excel.
- Candidate must be resident of Lagos State
Application Deadline:
September 15th, 2020
Application Guidelines:
To apply, click on the link below.
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