Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. Paga was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
They are actively recruiting for the position below.
Role Title: Software Support Manager
Location: Lagos State.
Role Responsibilities:
- As a Software Support Manager at Paga, you will share responsibility for coordinating the activities of the level 3 support (engineering support) team on the Paga platform to respond to deliver great customer experience by resolving support requests within committed SLAs and improving support operations.
- Passionately driven by quality of service and meeting high standards/metrics for service quality delivery. Consistently performs follow up activities well and make sure SLA is met and customers are satisfied.
- A role model to the support team in strictly following rules and regulations of the support process. Capable of identifying gaps in the process and bringing new ideas or solutions to enhance it.
- Ability to analyze and also supervise sophisticated/complex data analysis and generate meaningful reports which can be used for higher level decision making.
- Ability to effectively manage and motivate a team against hard deliverables and timelines while maintaining a positive work climate and team morale.
- Capable of driving end-to-end investigation and resolution of issues through a support team to determine root cause of a given issue and provide meaningful summary/conclusion.
- Can clearly and confidently explain in-depth about the product and can proactively tell when new change/update is introduced.
Required Qualifications:
- A graduate degree holder in a related discipline
- A minimum of two years relevant executing support, management or operations in an agile software development team experience
- Experience working with team development tools and organization structures
- Experience working with software case management and issue tracking system
- Proven team management and task management qualities
Application Deadline:
Ongoing
Application Guidelines:
To apply, click on the link below.
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