The International Committee of the Red Cross (ICRC) is known as an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to also provide them with assistance.
They are actively recruiting for the position below.
Role Title: Customer Service Desk Officer 1
Location: Maiduguri, Borno State.
Role Responsibilities
- Receive, upload & works on attributed Field Requisition Orders (RO) and Supply Requests (SR) in JDE and other requests.
- Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order
- Manages the scheduled pick date, the promised delivery date according to the sourcing (local / regional purchase, Warehouse delivery or upstream supply)
- Provide regularly requesters with updated information regarding the status of their orders.
- Manage and review dispatch lead times for each destination regularly.
- Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
- Ensures completed orders are of auditable quality
- Ensure the correct item codes are used, if needed, change the codes and inform the customer
- Forwards necessary RO/SR to GVA or other Logistics source and follows up until the arrival of the shipment
- Keep draft SRs as such, until the sourcing of all items and lead times in the order are clear. Same applies for SRs that are received as Field Requisition Orders despite they are received validated
Application Deadline:
September 4th 2020
Application Guidelines:
· Send CV and cover letter to ABJ_Recruitment_Services@icrc.org
· State “ABJ202000143 Customer Service Desk Officer 1 MIU” as email subject
· Three referees with their details
The body of mail should follow below format:
- Qualification(s)
- Current location
- Languages (The languages that candidate can you speak)
- Years of relevant experience
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