Greenlight Planet is a leading multinational,
for-profit business that designs, distributes, and finances solar-powered home
energy products, with an underserved population in mind: the 1.3 billion global
consumers for whom the old-fashioned electrical grid is either unavailable or
too expensive.
Over a decade in business, the Greenlight Planet is now a leading global brand
in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun
King™ products provide modern light and energy to 26 million people in more
than 40 countries and have sold over 10.5 million products worldwide.
Greenlight Planet is actively recruiting for the position below.
Role Title: Area Business Manager
Location: Epe, Lagos State.
Role Responsibilities
- Reviewing collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Keeping an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
- Providing world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Providing adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Conducting weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Ensuring the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you.
- Ensuring all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation.
- You will be responsible for hiring, training and maintaining a team of at least 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers, and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide a clean, affordable and reliable source of energy in their areas.
- Providing training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory, and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics, and professionalism while dealing with customers.
- Providing complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
- Weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that the first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
- Conducting joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activation, market activation, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers, and markets to make group sales.
- Responsible for meeting and exceeding sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitment, Customer issues, and resolutions, as desired and agreed with your Regional Business Manager.
Required Qualifications:
- Hold a degree in a Business-related field OR equivalent and at least 4 years of hands-on experience in field sales.
- Excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
- Must have extensive Customer Care experience
- High innovative skills, thinking out of the box, tests out opinions, cost-conscious
- Excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
- Possess the ability to develop trust, skillfully builds relations, works on internal & external relationships
- Listens well, coaches’ others and is disciplined in their learning practice
- Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction)
- Familiarity with the town or city in which the job is located
Application Deadline:
Ongoing
Application Guideline:
To apply, click on the link below.
